Finance

Instant, private, and free

NPS Calculator.

Calculate net promoter score from promoter, passive, and detractor responses.

On-device calculationNo signup

Set your values

Results update as you type.

02 / ANSWER

Promoters (9–10)

Detractors (0–6)

Total responses

Net Promoter Score

0.00

Promoter share

0.00%

Detractor share

0.00%

FAQs

How does the nps calculator work?

Enter the requested values to receive a deterministic result. No live market, tax, or jurisdiction data is inferred.

Use Cases

Measure Customer Loyalty

Use NPS to gauge overall customer satisfaction and loyalty. A high score indicates strong advocacy, while a low score signals areas for improvement.

Example: A SaaS company surveys 500 users and finds 200 promoters, 100 detractors, and 200 passives. NPS = (200/500 - 100/500) * 100 = 20.

Track Changes Over Time

Regularly calculate NPS to monitor the impact of product changes, customer service improvements, or marketing campaigns on customer sentiment.

Example: After launching a new feature, you survey again and see NPS rise from 20 to 35, indicating positive reception.

Frequently Asked Questions

What is Net Promoter Score (NPS)?: NPS is a customer loyalty metric that measures how likely customers are to recommend your product or service. It's calculated by subtracting the percentage of detractors from the percentage of promoters, yielding a score between -100 and 100.
How do I calculate NPS using this calculator?: Enter the number of promoters (responses 9-10), detractors (responses 0-6), and total responses. The calculator computes the percentage of promoters and detractors, then subtracts detractors from promoters to give your NPS.
What is a good NPS score?: A positive NPS (above 0) is generally good, above 50 is excellent, and above 70 is world-class. However, benchmarks vary by industry, so compare your score to competitors in your sector.

Tips & Common Mistakes

Tips

Ensure your total responses include all survey answers, including passives (7-8), to get an accurate NPS.
Use a consistent survey scale (0-10) and question wording to compare NPS across different periods.
Segment your NPS by customer type (e.g., new vs. long-term) to uncover insights.
Follow up with detractors to understand their concerns and improve your score.

Common Mistakes to Avoid

Forgetting to include passives in total responses, which skews the percentage calculations.
Using a different scale (e.g., 1-5) without adjusting the promoter/detractor thresholds.
Comparing NPS across different industries without considering benchmarks.

Last updated: August 13, 2026

Use Cases

Measure Customer Loyalty

Use NPS to gauge overall customer satisfaction and loyalty. A high score indicates strong advocacy, while a low score signals areas for improvement.

Example: A SaaS company surveys 500 users and finds 200 promoters, 100 detractors, and 200 passives. NPS = (200/500 - 100/500) * 100 = 20.

Track Changes Over Time

Regularly calculate NPS to monitor the impact of product changes, customer service improvements, or marketing campaigns on customer sentiment.

Example: After launching a new feature, you survey again and see NPS rise from 20 to 35, indicating positive reception.

Frequently Asked Questions

What is Net Promoter Score (NPS)?

NPS is a customer loyalty metric that measures how likely customers are to recommend your product or service. It's calculated by subtracting the percentage of detractors from the percentage of promoters, yielding a score between -100 and 100.

How do I calculate NPS using this calculator?

Enter the number of promoters (responses 9-10), detractors (responses 0-6), and total responses. The calculator computes the percentage of promoters and detractors, then subtracts detractors from promoters to give your NPS.

What is a good NPS score?

A positive NPS (above 0) is generally good, above 50 is excellent, and above 70 is world-class. However, benchmarks vary by industry, so compare your score to competitors in your sector.

Tips & Common Mistakes

Tips

Ensure your total responses include all survey answers, including passives (7-8), to get an accurate NPS.
Use a consistent survey scale (0-10) and question wording to compare NPS across different periods.
Segment your NPS by customer type (e.g., new vs. long-term) to uncover insights.
Follow up with detractors to understand their concerns and improve your score.

Common Mistakes to Avoid

Forgetting to include passives in total responses, which skews the percentage calculations.
Using a different scale (e.g., 1-5) without adjusting the promoter/detractor thresholds.
Comparing NPS across different industries without considering benchmarks.

Finance

Instant, private, and free

NPS Calculator.

Calculate net promoter score from promoter, passive, and detractor responses.

On-device calculationNo signup

Set your values

Results update as you type.

02 / ANSWER

Promoters (9–10)

Detractors (0–6)

Total responses

Net Promoter Score

0.00

Promoter share

0.00%

Detractor share

0.00%

FAQs

How does the nps calculator work?

Enter the requested values to receive a deterministic result. No live market, tax, or jurisdiction data is inferred.

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Use Cases

Measure Customer Loyalty

Use NPS to gauge overall customer satisfaction and loyalty. A high score indicates strong advocacy, while a low score signals areas for improvement.

Example: A SaaS company surveys 500 users and finds 200 promoters, 100 detractors, and 200 passives. NPS = (200/500 - 100/500) * 100 = 20.

Track Changes Over Time

Regularly calculate NPS to monitor the impact of product changes, customer service improvements, or marketing campaigns on customer sentiment.

Example: After launching a new feature, you survey again and see NPS rise from 20 to 35, indicating positive reception.

Frequently Asked Questions

What is Net Promoter Score (NPS)?: NPS is a customer loyalty metric that measures how likely customers are to recommend your product or service. It's calculated by subtracting the percentage of detractors from the percentage of promoters, yielding a score between -100 and 100.
How do I calculate NPS using this calculator?: Enter the number of promoters (responses 9-10), detractors (responses 0-6), and total responses. The calculator computes the percentage of promoters and detractors, then subtracts detractors from promoters to give your NPS.
What is a good NPS score?: A positive NPS (above 0) is generally good, above 50 is excellent, and above 70 is world-class. However, benchmarks vary by industry, so compare your score to competitors in your sector.

Tips & Common Mistakes

Tips

Ensure your total responses include all survey answers, including passives (7-8), to get an accurate NPS.
Use a consistent survey scale (0-10) and question wording to compare NPS across different periods.
Segment your NPS by customer type (e.g., new vs. long-term) to uncover insights.
Follow up with detractors to understand their concerns and improve your score.

Common Mistakes to Avoid

Forgetting to include passives in total responses, which skews the percentage calculations.
Using a different scale (e.g., 1-5) without adjusting the promoter/detractor thresholds.
Comparing NPS across different industries without considering benchmarks.

Last updated: August 13, 2026